" We serve F&B customers exclusively, so we know F&B needs. "
—— iCHEF Customer Support, Finnie
I used to work in a restaurant, so I was once a POS user as well. Our customer support team is well versed in our system, and we know F&B operations well so that we can solve problems immediately.
・Served as a store manager for 3 years
PHONE SUPPORT
Over 95% of our clients’ questions have been resolved through phone support.
Faster solutions
Our customer support team are system specialists. According to our over 20,000 support records, more than 95% of questions can be immediately resolved on the phone. We can also assist you in resolving your problem online, through the backend.
Multiple channels
You can reach us through email, WhatsApp or our hotline. Rest assured that there are always multiple people who can answer your questions, so your issue will be attended to as quickly as possible.
Back-up hardware
If there are problems with your hardware (e.g. printers & iPads), we will send a replacement to you while your set is being repaired, for however long you may need it.