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SALES SERVICE


Check our after-sales service

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SALES SERVICE


Check our after-sales service

 

" I have worked as a salesperson at other POS companies,
but at iCHEF, I’m not just selling POS. "

—— iCHEF Specialist, Eddie

I’ve sold many other POS systems, but the difference is that iCHEF cares more about your restaurant. We insist on-site support, on-site staff training, and have even organised our own F&B community to help restaurants grow. Our motto is to "make opening restaurant a better business".

・Served in M*POS sales
・Served in Li*eP*us POS sales

 

 
 
 

SALES SERVICE

From start to finish, installation to training, all services are provided by the same salesperson
–  making things simpler for you.

 

Planning & Installation

Our sales team has over 2,000 F&B installations’ experience. From installation to printing your very first receipt, the same salesperson will take care of all your needs.

Does iCHEF suit your restaurant’s style? You can get a free demonstration and find out.

  • On-site Planning
  • On-site Installation
  • Free Demo

On-site Training

Don’t worry if you have a change in staff, we provide two free on-site training sessions (2 hours each). Besides how to use our POS system for ordering and billing, you will also learn how to use the backend reports and analytics.

  • 2 Free On-site Training

On-site Support

We care about each of our clients personally, so we don’t just disappear after installation. Your salesperson will be there for you on your first day of business to make sure everything runs smoothly and to reassure staff.

  • On-site Review
  • On-site Support
 
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CUSTOMER SUPPORT


Support 2,000+ restaurants

CUSTOMER SUPPORT


Support 2,000+ restaurants

 

" We exclusively serve F&B, so we know F&B needs. "

—— iCHEF Customer Support, Finnie

I used to work in a restaurant, so I was once a POS user as well. Our customer support team is versed in our system, and we know F&B well so that we can solve problems immediately.

・Served in store manager for 3 years

 

 
 
 
 

24/7 PHONE SUPPORT

Over 95% of our clients’ questions have been resolved through phone support.

 

Immediate problem

Our customer support team are system specialists. According to our over 5,000 support records, more than 95% of questions can be immediately resolved on the phone. We can also assist you in resolving your problem online, through the backend.

  • 24/7 Phone Support

Request tracking

When you hang up the phone, our work has just begun. All unsolved problems are recorded on our cloud-based system. Not unlike car servicing, we review any issues you are facing regularly.

  • Request Tracking
  • Issue Reviewing

Back-up hardware

If there are problems with your hardware (e.g. printers & iPads), we will send a replacement to you while your set is being repaired, for however long you may need it.

  • Back-up Hardware
 
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GET FREE DEMO


See how we support over 2000 restaurants

CONTACT iCHEF

GET FREE DEMO


See how we support over 2000 restaurants

CONTACT iCHEF