iCHEF Terms of Service
You are welcome to use the website and/or services of iCHEF SG PTE LTD (hereinafter referred to as "iCHEF"). When you use the website and/or services of iCHEF directly or indirectly, it means that you have read, understood, agreed to accept and Comply with the following terms of service ("Terms of Service").
iCHEF provides POS services and other product functions, including but not limited to ordering, ordering, data statistics, online menu, reservation, checkout, headquarter system and operation management and marketing, etc.).
By using any iCHEF product/website or service, you represent and warrant:
You are a natural person, legal entity or other organization with full rights and capacity, and you are legally entitled to accept the Terms of Service;
To the extent permitted by laws and regulations, you agree that iCHEF may use your information and operate iCHEF's website and services in order to comply with relevant laws or the mandatory provisions of relevant laws;
You shall not use iCHEF's website and/or services for others or for any unlawful purpose, nor shall you use iCHEF's website and/or services for any improper or detrimental activities to iCHEF's goodwill;
You agree that iCHEF may immediately terminate your right to use the iCHEF website and/or services in the specific events (including but not limited to the following), and iCHEF may claim damages of any loss due to the following events from you (including but not limited to litigation costs, attorney fees and loss of goodwill):
a. you violate the Terms of Service;
b. you attempt to or assist others to access iCHEF website without authorization;
c. your misuse of iCHEF's website and/or services;
d. you use robots or other technical methods to change, delete, or destroy the content or equipment of iCHEF website, or adversely affect the operation of this website;
e. you change, delete or collect the Personal Information of others through technical methods such as bypassing or destroying the security maintenance mechanism of iCHEF website;
f. you violate any relevant regulations.
Except as otherwise specified in the Terms of Service, the rights and obligations between you and iCHEF shall still comply with the terms of the "Software License Agreement" signed between you and iCHEF.
Limited license
iCHEF authorizes you to access and use iCHEF's website and services. This authorization is limited, non-exclusive and non-transferable. iCHEF reserves the right to transfer all rights, benefits or obligations to others. The Terms of Service shall be followed by iCHEF’s assignee in full effect.
Intellectual property protection
The content you upload to the iCHEF website or service, including but not limited to your information, photos or text, shall not infringe the rights of any third party, including but not limited to trademarks, patents, copyrights and business secrets. If the content you submit infringes the rights and interests of any third party, you should be liable for the damage caused to iCHEF in addition to all the responsibilities you have to bear.
Privacy protection
Protecting your privacy is critical to iCHEF. iCHEF has formulated a privacy policy for related matters, please refer to iCHEF SG Privacy Policy.
Disclaimer
You agree that iCHEF may, at its sole discretion, terminate or stop your access to and/or use of iCHEF's website at any time by giving notice, and for iCHEF's unilateral termination or cessation of users' access to or use of iCHEF's website and/or services, iCHEF is not responsible for any loss and/or damage incurred by the user or any third party.
The iCHEF website is provided for your use according to the current situation, and iCHEF reserves the right to modify some or all of the service functions at any time. iCHEF makes no warranties, claims or representations, express, implied or statutory, including but not limited to warranties of quality, performance, non-infringement, merchantability, uninterrupted or fitness for a particular purpose, and the defects (if any) may not be corrected, with respect to iCHEF's website and service content.
You understand that iCHEF has not conducted any prior review of the content on this website, nor can it fully control the use of users. When you use any iCHEF website and/or service content, including the correctness, completeness or usefulness of the content, You agree to use your own judgment and assume all risks. iCHEF reserves the right, at its sole discretion, to remove any content that violates the Terms of Service. You understand and agree that iCHEF may save and disclose the content of the website to government agencies, judicial police, guardians of minors and related members within the scope of reasonable and necessary for the following purposes:
To comply with the requirements of laws or government agencies.
Necessary for the provision of services on this website.
Necessary to prevent serious harm to the rights and interests of others.
In order to avoid imminent danger to the life, body, liberty, rights and property of users and the public.
Other circumstances that iCHEF deems necessary.
iCHEF reserves the right to modify or discontinue, temporarily or permanently, iCHEF's network and/or services (or any part thereof) at any time, with or without notice. You agree that iCHEF shall not be liable to you or any third party of any modification, suspension or termination.
Third Party Content and Websites
The iCHEF website may provide third-party content or link to other external links, and you may link to websites operated by other operators. It does not mean that iCHEF has any relationship with such operators. iCHEF does not control and does not endorse or guarantee the authenticity, correctness and integrity of third-party content and websites, and is not responsible for the content, privacy policies and conduct of third-party websites. iCHEF shall not be liable, directly or indirectly, for any damage or loss to you arising from the use of any content, goods or services on third party websites.
Limitation of Liability
To the maximum extent permitted by law, iCHEF shall not be liable for any damage, loss of profits, loss of income, loss of business, loss of opportunity, loss of data, indirect or consequential loss, caused by any iCHEF website and/or service. The responsibility and compensation limit of a single user will be iCHEF’s sum charge of the user.
Force Majeure
iCHEF may stop providing services of the website at any time, and will not be liable for any damages caused thereby if it’s due to force majeure, changes in laws or policies or other factors beyond iCHEF's control.
Amendment of Terms of Service
iCHEF reserves the right to modify or change the content of the Terms of Service or to suspend or terminate the iCHEF website and/or services at any time without prior notice. Once the Terms of Service are updated, iCHEF will publish its revised content on the website, and you should be aware of such revisions or changes at any time. Once iCHEF's revised Terms of Service are published on the website, it will effectively replace the previous Terms of Service. Your continued use of the iCHEF website and/or services after any modification or change of the Terms of Service shall be deemed that you have read, understood and agreed to accept such aforesaid modification or change.
For price adjustments or content changes related to this service, iCHEF will notify you three months prior to the adjustment by email, announcement on iCHEF website and/or LINE official channel.
Notifications
You agree that iCHEF may notify you of the Terms of Service and other notices through the internet, such as by email, iCHEF website or other online channels. You warrant that the contact e-mail provided by you shall be current, correct and authoritative. You agree that the notice shall be deemed to have been served on the date iCHEF sends the foregoing notice online. iCHEF shall not be liable for any failure to receive such notices timely when the aforementioned notices are issued due to information transmission or other reasons.
Governing Law
The validity, interpretation, application and dispute resolution of the Terms of Service shall be governed by the laws of Singapore. For all disputes or differences arising from the use of iCHEF website, services or violation of the Terms of Service, both parties agree to negotiate in good faith. When it comes to lawsuits, both parties agree that the Singapore International Arbitration Centre shall be the arbitration institution
You and iCHEF may bring claims against the other party solely by your own and may not be parties to any class action, representative action, merger proceeding, or multi-claimant proceeding.
Severability of provisions
If any term of the Terms of Service is found to be illegal, invalid or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of other terms.
Waiver
Any delay or failure by iCHEF to enforce its rights under the Terms of Service shall not constitute a waiver of those rights.
If you have any questions or comments about the above Terms of Service, or you become aware of any related violations, please contact iCHEF: service@ichef.com.tw.
This Terms of Service was last updated on May 2, 2023.
Privacy Policy
This Privacy Policy applies to the services of various products and functions (hereinafter referred to as "the Service") of iCHEF SG PTE LTD (hereinafter referred to as "the Company").
As a subscriber of the Service (hereinafter referred to as “subscriber(s)”) and by your use of the Service, you confirm your acceptance of the terms of this Privacy Policy, including as they relate to the collection and use of personal information. If you do not agree with or are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue use of the Service.
In accordance with the Personal Data Protection Act 2012 (“PDPA”), this Privacy Policy will help you understand how we collect, process, use and protect personal data:
Personal Information
Personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, email address, telephone number, location data, an online identifier (e.g. user name) or from that information and other information to which the Company has or is likely to have access (hereinafter referred to as "personal data"). We collect personal data to provide better service to subscribers. The use of personal information collected through the Service shall be limited to the purpose of providing the Service for which you have engaged.
Subscribers may be asked to provide personal information, including but not limited to when subscribers visit our programs, register with the programs, and other activities, services, features or resources linked to our programs. However, subscribers may visit the program anonymously. We only collect personal data when subscribers voluntarily provide it to us. However, if a subscriber refuses to provide personal information, such subscriber may not be able to access certain program-related activities. We collect different personal data for the following services:
Membership registration: name, phone number, birthday, email.
Some online services: name, address, phone number, credit card number.
Research and analysis of services.
Personalized experience.
Tracking services.
Advertising, promotional services: addresses, email addresses, telephone numbers.
Other services or events, such as special marketing or contests: name, email, birthday and other information relevant to the Company's marketing purposes.
The personal data of a subscriber’s end customers (hereinafter referred to as “user(s)”) may be collected by the Company as part of the Service. As a subscriber, you should therefore ensure that you obtain the requisite consent pursuant to the PDPA from your end customers, including as to the disclosure of such personal data to and the collection and storage of such personal data by the Company.
Non-personal Data
We may collect non-personally identifiable information from you and/or users during your/their interactions with the program. Non-personally identifiable information refers to information that cannot identify you/such user itself, including but not limited to your name on your browser, the type of computer you use to connect to our programs and/or to receive the Service, and technical information such as your operating system, network service provider(s) and other similar information.
Cookies and Remote Collection
We and relevant third parties we work with may use cookies and remote collection. Certain information may be collected, such as internet protocol addresses, device event information, including but not limited to browser type, crash or crash history, system activity and other server login information. Our programs may use cookies to enhance your user experience of such programs. Your web browser may place cookies on the hard drive to record browsing history and sometimes to track usage information. You may choose to turn off cookies or set your browser to alert you when cookies are being sent. However, please note that when your web browser is set to reject cookies, some functions on the program may not work smoothly.
The following third parties may receive your and/or users’ personal data:
Third-party software: including but not limited to Uber Eats, foodpanda, LINE pay and NewebPay.
Affiliated businesses: We may share information you and/or users provide or relate to you and/or users with our parent company(ies), subsidiary(ies) and/or other affiliated businesses.
Restaurant: Any restaurant that uses the Service to build membership information or provide online ordering.
AWS: The Service uses components provided by Amazon.com, Inc. (“Amazon”). The Company may store your and users’ personal data on/through the AWS database. The agreement between the Company and Amazon has ensured that the AWS cloud storage service complies with the relevant information security regulations.
How we operate and use the information we collect
The Company may transmit and/or use your and/or users’ personal data by email, telephone or other reasonable and lawful means within the specific scope and period in line with the following specific purposes (hereinafter referred to as "purpose").
Communicate with subscribers: When a subscriber (or its representative) submits any queries or comments on the program, we will reply such subscriber (or its representative) using the contact information provided.
Personalized user experience: We may aggregate information provided by you and similar subscribers, including personal data, to understand how our subscribers use the Service and resources provided by our programs.
Any special event on the management program: If a subscriber participates in lucky draws, contests, questionnaires, promotions and/or other similar or related activities on the program, we may use the information provided by such subscribers to manage or conduct such activities.
How we protect your data
We take appropriate data protection, storage and processing mechanisms and data security measures to avoid unauthorized access, alteration, disclosure or destruction of your and any user’s personal data, transaction information and data processed and stored in our programs.
Data Sharing and Disclosure
We will not sell, trade or rent your and/or users' personal data with any third party. We may disclose, sell, trade or lease general and aggregated statistical information, including but not limited to application name(s), installation/uninstallation time(s) and date(s), and location (country), etc., which are not linked to any personal data. If you do not want your information to be shared with the above-mentioned methods, please contact us at: consumer@ichef.com.tw.
Modification
We have the right to modify and/or change the content of this Privacy Policy at any time in response to changes in current circumstances or legal amendments. You should always check to understand your current rights and obligations. We will not reduce your rights under this Privacy Policy without your explicit consent. If there are material changes to this Privacy Policy, we will provide more visible notice (such as notification of such policy change by email). Where there is such change, you must agree to accept the revisions and changes of this Privacy Policy in order to continue to use the Service after we have revised or changed the said policy.
Advertisement
Our programs may display advertisements from third-party advertisers and deliver them to subscribers who have set cookies. These cookies allow the advertiser's server to recognize your computer each time it sends you an online advertisement, and to compile non-personal information about you or anyone using your computer. This information enables advertisers to deliver specific advertisements that they believe will be of interest to you. This Privacy Policy does not cover the use of cookies or any conduct of these advertisers.
Third parties' Program or Website
The Service contains links to third party programs, websites, products and services. Our products and services may also use or provide products and services from other third parties. This Privacy Policy does not apply to any such third party program or website, however, we encourage subscribers to review the privacy policy of those third party program(s) and/or website(s).
Updates to Privacy Policy
We regularly review our Privacy Policy and compliance with it. Our Privacy Policy may change over time. If there are any changes, we will update the Privacy Policy on the website, and the relevant information changes will be announced. We encourage subscribers to check this page frequently. At the same time, you should understand and agree that it is your responsibility to review this Privacy Policy regularly.
Your Consent to the Privacy Policy
If you wish to withdraw your consent to the Privacy Policy or refuse to provide your personal information, you can stop using this service and contact us at consumer@ichef.com.tw. However, we may retain your personal data to the extent legally necessary.
Please note that when you withdraw your consent to the Privacy Policy, the payment you have paid to us will not be refunded, and you will no longer be able to use the Service.
Privacy Guarantee
In order to ensure the security of your information and the implementation of our Privacy Policy, we will educate our employees about these policies, practices and management controls.
Your Rights
We respect the personal data you provide. With regard to the personal data you provide to us, you can exercise the following rights by contacting our customer service:
Inquire or request access to your personal data;
Request a copy of the personal data provided by you;
Request to supplement or correct your personal data;
Request to stop collecting, processing or using your personal data;
Request deletion of your personal data.
If you wish to access or correct your personal data, or withdraw your consent from the Company's collection, use, disclosure and retention of your personal data, you may submit your request to consumer@ichef.com.tw.
Contact us
If you have any questions about this Privacy Policy, regarding the transfer of personal data or any operation of this service, please contact us at the following email: consumer@ichef.com.tw.
This Privacy Policy was last updated on May 3, 2023.