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iCHEF-POS-CRM-mPOP_IGP8060.jpg

CUSTOMER RELATIONSHIP MANAGEMENT


Manage your customer relationships with just a phone number

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CUSTOMER RELATIONSHIP MANAGEMENT


Manage your customer relationships with just a phone number

 

iCHEF's CRM

Our CRM has a clean and simple interface design that shows the customer’s purchase history and preferences at a glance – so the focus is on the customer and providing better service.

 
 
 

Accessible anytime

Enter and obtain the customers’ information at any point of service, be it making reservations, queueing, ordering, or checkout. There’s no need to switch apps and your guests don’t have to wait. 

Waiters know everyone

Even new staff can give your regular customers the warm welcomes they’re accustomed to. They just have to key in the customer’s mobile number, nickname in the search bar. 

Downloadable database

Export your customers’ contact information for your own newsletter, announcing new promotions or other marketing efforts.


Handle Tricky Customers

Prevent no-shows, dine-and-dashes and other behaviours bad for business before they happen

iCHEF POS Malaysia's CRM system: When customers make reservations, you’ll be able to view their previous dining records. iCHEF POS Singapore's CRM system.

“Mobile number please”

When customers make reservations, you’ll be able to view their previous dining records by entering their mobile numbers. Even entering the last 3 numbers works!

iCHEF POS Malaysia's CRM system: Some customers are like ninjas… you never see them (even though they made reservations).

Identify ninjas

Some customers are like ninjas… you never see them (even though they made reservations). Now you have a choice of whether to give them a table. Staff can also add remarks to each customer’s information. 

iCHEF POS Malaysia's CRM system: You can respectfully ask someone with a record of no-shows to try walking in instead, and free up at table for other customers. 

“Sorry, we're fully booked”

You can respectfully ask someone with a record of no-shows to try walking in instead, and free up at table for other customers. 


Serve Regular Customers Better

Remind all the detail of your customer, for better restaurant service.

iCHEF POS Malaysia's CRM system: If there’s a queue at your restaurant, your staff go down the line and can confirm customers' reservations on the iPad before they reach the door and seat them first. 

“Have a reservation?”

If there’s a queue at your restaurant, your staff go down the line and can confirm customers' reservations on the iPad before they reach the door and seat them first. 

iCHEF POS Malaysia's CRM system: Know your customer’s visit history when they enter your restaurant so your staff can provide the best service possible. 

“Welcome back, Ken!”

Know your customer’s visit history when they enter your restaurant so your staff can provide the best service possible. 

iCHEF POS Malaysia's CRM system: Giving suggestions on what to order has never been easier. If the customer has a dish he orders without fail, staff can show initiative and expedite the ordering process.

“A family set as usual?”

Giving suggestions on what to order has never been easier. If the customer has a dish he orders without fail, staff can show initiative and expedite the ordering process.


Smarter ad targeting with iCHEF’s CRM

Besides remembering birthdays and announcing new promotions, you can also use the downloadable customer contact data for Facebook ads. Use the data to create a “lookalike audience” to reach more potential customers.

iCHEF POS Malaysia's CRM system: Download the membership file in Microsoft Excel format to retrieve emails and mobile phone numbers.

Get a lookalike audience

Download the membership file in Microsoft Excel format to retrieve emails and mobile phone numbers. 100 customers is all you need to get started.

iCHEF POS Malaysia's CRM system: The Ads Manager will search for people who are similar to your existing customers and hence, more likely to give your restaurant a try.

Upload to Facebook

The Ads Manager will search for people who are similar to your existing customers and hence, more likely to give your restaurant a try.

iCHEF POS Malaysia's CRM system:Let Facebook and Instagram do the hard work of finding you the right audience – all you have to do is create an attractive ad.

Save money

You spend less when your ad is shown to the right people. Let Facebook and Instagram do the hard work of finding you the right audience – all you have to do is create an attractive ad.


iCHEF POS Design Award

THE MOST AWARDED POS DESIGN

That is why iCHEF POS awarded iF Gold Design Award and many others.