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SUPPORT SERVICES


24/7 Support. Always open when you are.

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SUPPORT SERVICES


24/7 Support. Always open when you are.

 

" Previously, I worked as a sales person at a few other POS companies,
but at iCHEF, I’m not just selling a POS. "

—— iCHEF Specialist, Eddie

I’ve sold many other POS systems, but the difference is that iCHEF cares more about your restaurant. We insist on having on-site support, on-site staff training, and have even organised our own F&B community to help restaurants grow. Our motto is to "make opening restaurant a better business".

・Sales Associate at M*POS sales
・Sales Executive at Li*eP*us POS sales

 

 
 
 

SALES SERVICE

From start to finish, installation to training, all services are provided by the same iCHEF specialist
–  so you don't get bounced around to solve a problem.

 

Planning & Installation

Our sales team has over 2,000 F&B installations’ experience. From installation to printing your very first receipt, the same specialist will take care of all your needs.

Does iCHEF suit your restaurant’s style? You can get a free demonstration and find out.

  • On-site Planning
  • On-site Installation
  • Free Demo

Free Monthly Training

Don’t worry if you have a change in staff, we provide two free on-site training sessions and unlimited free monthly training for new staff (2 hours each sessions). Besides how to use our POS system for ordering and billing, you will also learn how to use the backend reports and analytics.

  • 2 Free On-site Training
  • Unlimited free monthly training

On-site Support

We care about each of our clients personally, so we don’t just disappear after installation. Your salesperson will be there for you on your first day of business to make sure everything runs smoothly and to reassure staff.

  • On-site Review
  • On-site Support
 
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CUSTOMER SUPPORT


Support 2,000+ restaurants

CUSTOMER SUPPORT


Support 2,000+ restaurants

 

" We serve F&B customers exclusively, so we know F&B needs. "

—— iCHEF Customer Support, Finnie

I used to work in a restaurant, so I was once a POS user as well. Our customer support team is well versed in our system, and we know F&B opeartion well so that we can solve problems immediately.

・Served in store manager for 3 years

 

 
 
 
 

24/7 PHONE SUPPORT

Over 95% of our clients’ questions have been resolved through phone support.

 

Immediate problem

Our customer support team are system specialists. According to our over 5,000 support records, more than 95% of questions can be immediately resolved on the phone. We can also assist you in resolving your problem online, through the backend.

  • 24/7 Phone Support

Request tracking

When you hang up the phone, our work has just begun. All unsolved problems are recorded on our cloud-based system. Not unlike car servicing, we review any issues you are facing regularly.

  • Request Tracking
  • Issue Reviewing

Back-up hardware

If there are problems with your hardware (e.g. printers & iPads), we will send a replacement to you while your set is being repaired, for however long you may need it.

  • Back-up Hardware
 
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iCHEF CLUB


A Community of meeting over hundred F&B Owners

iCHEF CLUB


A Community of meeting over hundred F&B Owners

 
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About iCHEF Club

iCHEF Club was created to connect F&B owners. Running an F&B outlet comes with a unique set of problems that only other people in the industry understand. We bring the community together by organising free workshops on topics relevant to restaurant owners. At our sessions, restaurant owners learn ways to make their business better but more importantly, have the chance to meet and learn from one another.

F&B Workshop

At iCHEF Club workshops, restaurant owners learn ways to make their business better but more importantly, have the chance to meet and learn from one another.

・ Apr. 2016 | TripAdvisor Tips for a Restaurant Full House I
・ May. 2016 | The One-stop Facebook Marketing Guide for F&B
・ Jun. 2016 | Business Growth - Baby Steps to Building Your F&B Giant
・ Jul. 2016 | F&B Owner Panel Discussion: Recruit Like a Boss
・ Aug. 2016 | Happy Waiters, Happy Restaurant
・ Sep. 2016 | Essentail Accounting Know-How for F&B
・ Nov. 2016 | Lessons for F&B from Hawker Startups

F&B Entrepreneur Bootcamp

If it’s your first time opening an F&B outlet, where do you start? Apply for your NEA licence? Get funding? Start marketing? And how do you do all that?

It’s a 2-hour crash course on the essentials, conducted in small groups, so you get the most out of the discussion. 

 
 
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JOIN OUR BOOTCAMP


Join our F&B Entrepreneur for NEA Licencing and government grants!
Each session is limited to 6 seats – register early to avoid disappointment!

LEARN MORE

JOIN OUR BOOTCAMP


Join our F&B Entrepreneur for NEA Licencing and government grants!
Each session is limited to 6 seats – register early to avoid disappointment!

LEARN MORE